Telephone Energy Advice Helpline
Free, Friendly and Expert Energy Advice, Just a Phone Call Away
At Energy Advice Portal, we believe everyone should have access to clear, reliable and impartial energy advice, regardless of their circumstances.
Our dedicated Telephone Energy Advice Helpline provides free, personalised guidance to help UK households understand their energy costs, explore available financial assistance and identify practical ways to make their homes warmer, healthier and more energy-efficient.
Whether you’re struggling with rising energy bills, looking for information about government-funded energy grants or simply want to understand how to reduce your household energy consumption, our friendly and experienced advisors are here to help.
Personalised Advice When You Need It Most
We understand that managing household energy costs can be challenging, particularly for those experiencing fuel poverty, financial hardship or additional vulnerabilities.
Our advisors take the time to listen, understand individual circumstances and provide straightforward, practical guidance tailored to each household’s needs.
Through our telephone helpline, we can help residents with:
- Understanding Energy Bills – Explaining energy charges, consumption and household heating costs.
- Managing Energy Costs – Identifying practical ways to reduce energy expenditure and improve financial wellbeing.
- Energy Grants & Financial Assistance – Providing information about available government-funded and government-backed schemes and potential eligibility.
- Improving Home Energy Efficiency – Offering advice on simple energy-saving measures that can help reduce consumption and improve household comfort.
- Supporting Vulnerable Residents – Providing patient, compassionate and accessible advice to those who may require additional assistance.
- Accessing Further Support – Signposting residents to relevant organisations, services and additional sources of help.
Making Energy Advice Accessible to Everyone
We recognise that not everyone has the confidence, ability or resources to access energy advice online.
For residents experiencing digital exclusion, mobility difficulties or social isolation, speaking directly with a knowledgeable advisor can make a meaningful difference.
Our telephone helpline provides an accessible and reassuring point of contact, allowing residents to ask questions, discuss their concerns and receive guidance without the need to navigate complicated online systems.
Where additional assistance may be beneficial, our advisors can also explore other available support options, including our home-visiting energy advice arrangements where appropriate.
Supporting Warmer, Healthier Homes and Communities
Our telephone helpline is an important part of Fairway Energy’s wider commitment to tackling fuel poverty, improving financial wellbeing and supporting vulnerable households.
By providing accessible, one-to-one advice, we aim to help residents feel more confident managing their energy needs, understand the assistance available to them and make informed decisions that can improve their household comfort and wellbeing.
Through our established advice service, we continue to support our wider ambition of creating warmer, healthier and more energy-efficient homes while making a positive difference in local communities.
Speak to Our Friendly Energy Advisors
Worried about your energy bills? Unsure what grants or financial assistance may be available? We’re here to help.
Our experienced advisors can provide free, impartial guidance tailored to your circumstances, helping you understand your options and take practical steps towards a warmer, more affordable home.
Call us today for free expert energy advice and support.