What We Do
Practical Energy Advice. Real Community Impact.
We believe that effective energy advice goes beyond providing information. Through our dedicated telephone helpline, experienced home-visiting advisors and work alongside housing associations and local authorities, we help households access practical guidance, manage energy costs and improve their home energy efficiency.
Our established delivery infrastructure enables us to reach residents who may otherwise struggle to access advice, with a particular focus on vulnerable households and those experiencing fuel poverty.
Home-Visiting Energy Advisors
Bringing personalised energy advice directly into people’s homes.
Telephone Energy Advice Helpline
Free, accessible advice from experienced advisors when residents need it most.
Housing Associations & Local Authorities
Working with housing providers and local authorities to reach residents, tackle fuel poverty and deliver meaningful social value.
Making a Difference Beyond Energy Advice
Supporting People. Improving Wellbeing. Strengthening Communities.
At Energy Advice Portal, a Fairway Energy service, our work goes beyond helping households understand their energy bills or access available grants. We recognise that fuel poverty can affect many aspects of everyday life, from financial wellbeing and physical health to household comfort and social inclusion.
Through our established network of energy advisors, dedicated telephone helpline and home-visiting arrangements, we provide practical, personalised assistance to help residents overcome energy-related challenges and improve their quality of life.
Our approach focuses on reaching those who need us most, removing barriers to essential advice and delivering meaningful social value within the communities we serve.
Tackling Fuel Poverty & Financial Hardship
We help households experiencing financial pressures better understand their energy expenditure, manage heating costs and identify available grants, financial assistance and other cost-of-living support.
By providing clear, impartial advice and practical energy-saving guidance, we aim to reduce financial pressures and empower residents to make informed decisions about their household energy needs.
Supporting Vulnerable & Isolated Residents
We recognise that some residents face additional challenges when accessing energy advice, particularly those experiencing financial hardship, mobility difficulties, digital exclusion or social isolation.
Our experienced advisors provide compassionate, personalised guidance through telephone consultations and home visits, helping residents access information and assistance in a way that suits their individual circumstances.
By engaging directly with households, we aim to reduce barriers to essential support and help vulnerable residents feel informed, connected and supported.
Promoting Warmer, Healthier Homes
Living in a cold or poorly insulated home can have a significant impact on household comfort, health and wellbeing.
We help residents understand how their homes use energy, identify opportunities to improve efficiency and explore available funding for energy-saving improvements.
Our aim is to support warmer, healthier and more comfortable living environments while helping households reduce unnecessary energy consumption and manage their energy costs.
Improving Digital Inclusion
As more energy services move online, some residents face difficulties accessing information, managing digital energy accounts or navigating online applications.
Our advisors help bridge this gap by providing accessible guidance and assistance to residents who may lack the confidence, skills or resources to use digital services independently.
We believe everyone should have equal opportunities to access energy information and available assistance, regardless of their digital abilities.
Encouraging Energy Efficiency & Sustainability
Improving household energy efficiency benefits both residents and the wider environment.
We provide practical advice on reducing energy consumption, understanding household energy usage and identifying suitable energy efficiency improvements.
By encouraging informed energy choices and more efficient energy use, we aim to help households reduce costs while contributing to more sustainable communities.
Delivering Meaningful Social Value
At the heart of our work is a commitment to making a positive difference to people’s lives.
Through accessible community-based energy advice, direct household engagement and collaboration with housing providers and local authorities, we aim to deliver practical benefits that extend beyond individual energy enquiries.
Our existing advice services and regional delivery infrastructure provide a foundation for supporting vulnerable households, improving financial wellbeing and contributing to wider community initiatives.
We are committed to measuring and demonstrating the outcomes of our work, ensuring that our contribution to social value is supported by genuine service delivery and meaningful evidence.
Because effective energy advice isn’t just about saving energy. It’s about improving lives, supporting communities and helping everyone access a warmer, healthier and more affordable home.