Community Impact
Practical Energy Advice. Real Community Impact.
Making a Real Difference, One Household at a Time
At Energy Advice Portal, a Fairway Energy service, we’re committed to making a positive and lasting difference to households and communities across the UK.
Through our dedicated telephone helpline, experienced home-visiting advisors and community engagement activities, we work to tackle fuel poverty, improve financial wellbeing and help residents access the advice and assistance they need to live in warmer, healthier and more energy-efficient homes.
Our impact goes beyond providing advice. It’s about reaching vulnerable households, breaking down barriers to essential support and empowering residents to make informed decisions about their energy needs.
We believe that meaningful social value should be demonstrated through real actions and measurable outcomes. The figures below highlight the scale of our work, our commitment to accessible energy advice and the difference our services are making in communities.
Real People. Real Support. Measurable Impact.
Figures reflect Fairway Energy service activity between 01/01/2023 and 28/10/2026 based on our internal service records and resident feedback.
Our Commitment to Making a Difference
Behind every figure is a household, an individual or a family who has reached out for guidance, reassurance or practical assistance.
Whether it’s helping someone understand their energy bills, identifying available financial support or providing personalised advice through a home visit, every interaction is an opportunity to make a meaningful difference.
As we continue to develop our services and community reach, we remain committed to delivering accessible, compassionate and effective energy advice, while demonstrating the positive social impact of our work.
Because our success isn’t simply measured by the number of people we reach, but by the difference we make to their lives.