Supporting Housing Associations
& Local Authorities
Working Together to Tackle Fuel Poverty and Support Communities
At Energy Advice Portal, a Fairway Energy service, we recognise the important role housing associations and local authorities play in supporting residents, tackling fuel poverty and improving the quality of homes and communities.
Through our established energy advice infrastructure, experienced advisors and community-based approach, we are well placed to work alongside housing providers and local authorities to deliver accessible, personalised energy advice to households that need it most.
Our dedicated telephone helpline and home-visiting energy advisors provide practical guidance to help residents better understand their energy bills, manage household energy costs, access available grants and financial assistance, and identify opportunities to improve home energy efficiency.
Supporting Residents and Strengthening Communities
We understand that housing providers and local authorities face increasing challenges in supporting residents affected by rising living costs, fuel poverty and financial hardship.
Our approach focuses on reaching vulnerable and underserved households, including those who may experience difficulties accessing traditional advice services due to mobility limitations, digital exclusion, social isolation or other personal circumstances.
By providing free, impartial and accessible energy advice, we aim to help residents make informed decisions, reduce financial pressures and improve their comfort, wellbeing and quality of life.
Delivering Meaningful Social Value
Our commitment extends beyond providing energy advice. We recognise the importance of delivering positive social outcomes that benefit residents, housing providers and the wider community.
Through our existing advice services and regional delivery infrastructure, we can contribute to wider housing and community initiatives by helping to:
- Tackle Fuel Poverty – Supporting households struggling with energy costs and identifying available financial assistance.
- Improve Resident Wellbeing – Promoting warmer, healthier and more comfortable homes.
- Support Vulnerable Households – Providing personalised advice to residents who may require additional assistance.
- Improve Financial Wellbeing – Helping residents understand their energy expenditure and identify practical ways to manage costs.
- Promote Digital Inclusion – Assisting residents who face barriers to accessing online energy information and services.
- Encourage Energy Efficiency – Helping households understand how to reduce energy consumption and improve efficiency.
- Strengthen Community Engagement – Reaching residents through accessible telephone advice and face-to-face engagement.
An Established Service with Real Delivery Capabilities
As part of Fairway Energy, Energy Advice Portal benefits from an existing operational structure, including experienced advisors, a dedicated telephone helpline, home-visiting arrangements and regional infrastructure.
This provides a practical foundation for working alongside housing associations and local authorities, complementing existing resident engagement, housing improvement and energy efficiency programmes.
We are committed to demonstrating the value of our work through meaningful outcomes, responsible reporting and continuous improvement, helping ensure that our contribution to social value is both practical and measurable.
Let’s Make a Difference Together
We welcome opportunities to engage with housing associations, local authorities and organisations looking to improve access to energy advice, support vulnerable residents and strengthen their community impact.
Together, we can help tackle fuel poverty, improve household wellbeing and create warmer, healthier and more energy-efficient communities.